“UNDERSTANDING CROSSVERGENCE IN MULTINATIONAL BPOS: IMPLICATIONS FOR WORKFORCE BEHAVIOUR IN THE BANGALORE CONTEXT”

Abstract

The value system is very important for all the system of the society, they enable the actions more kindly humane and in egalitarian manner. The term Crossvergence is coined by Ralston and his colleague in the year 1997 in their JIBS paper. This study aims in understanding and analysing impact of Crossvergence on BPO Sector workforce of Bangalore based MNC’S. The Business Process Outsourcing (BPO) sector has been a cornerstone of India's economic growth, generating substantial employment, particularly for the nation's youth. Characterized by night shifts, virtual communication, performance-based metrics, and a global (often Western) work culture In essence, this study is motivated by a dual commitment: to academic rigor in understanding a complex socio-economic phenomenon, and to a pragmatic ethic of care for the millions of young Indians whose lives are being profoundly shaped by the BPO revolution. Questionnaire is designed to elicit the responses to know what are the positive and negative impact of Crossvergence on BPO workforce.